Return & Refund Policy

Thank you for shopping at Raw Body Skincare. We are committed to ensuring your satisfaction with our products, including our Intense Bakuchiol – Retinol Alternative serum. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below for detailed information on how to process a return or request a refund.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Unopened and Unused: The product must be in its original, unopened packaging with all seals intact and unused.
  • Within 30 Days: The return request must be initiated within 30 days from the date of delivery.
  • Proof of Purchase: A receipt, order confirmation, or order number must accompany the return request.
  • Condition: Products must be returned in the same condition as received, including all original packaging, manuals, and accessories.

Note: Products that have been opened, used, or damaged after delivery may not qualify for a return unless they are defective or damaged upon receipt (see Section 4 below).

2. Refund Eligibility

We offer refunds under the following conditions:

  • Full Refund: A full refund will be issued for unopened and unused products returned within 30 days of delivery, excluding shipping costs.
  • Partial Refund: In cases where the product is returned due to a change of mind and the packaging is slightly damaged but unopened, a partial refund may be issued at our discretion, subject to inspection.
  • Non-Refundable Items: Shipping fees, gift cards, and promotional items are non-refundable.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at support@rawbodyskincare.com with your order number, reason for return, and any relevant details (e.g., photos of damaged items).
  2. Receive Return Authorization: We will review your request and provide a Return Merchandise Authorization (RMA) number if approved. Returns without an RMA number will not be accepted.
  3. Package the Item: Securely pack the product in its original packaging, including all accessories, and include the RMA number inside the package.
  4. Ship the Item: Ship the package to the return address provided in the RMA email. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  5. Inspection and Refund: Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days.

4. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery. To process such returns:

  • Email support@rawbodyskincare.com with your order number, a description of the issue, and photos clearly showing the defect or damage.
  • We will provide a prepaid shipping label for returning the item.
  • Upon receipt and inspection, we will either replace the item at no additional cost or issue a full refund, including any original shipping fees.

5. Refund Processing

  • Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
  • Payment Method: Refunds will be issued to the original payment method used for the purchase. If you paid via credit card, it may take an additional 3-5 business days for the refund to appear on your statement, depending on your bank’s policies.
  • Notification: You will receive an email confirmation once your refund has been processed.

6. Non-Returnable Items

The following items are non-returnable:

  • Opened or used skincare products (due to hygiene and safety reasons).
  • Gift cards or promotional items.
  • Products purchased from unauthorized retailers or third-party sellers.

7. Shipping Costs

  • Original Shipping: Original shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrect item.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item, in which case Raw Body Skincare will cover the return shipping costs.

8. International Returns

For international orders, please note:

  • Returns must still be initiated within 30 days of delivery.
  • Customers are responsible for return shipping costs and any applicable customs or import duties.
  • Refunds will exclude any international shipping fees unless the return is due to a defective or incorrect item.
  • Please contact us at support@rawbodyskincare.com for specific instructions on international returns.

9. Exchanges

At this time, Raw Body Skincare does not offer direct exchanges. If you wish to exchange a product, please return the original item following the return process and place a new order for the desired product.

10. Customer Satisfaction Guarantee

At Raw Body Skincare, we stand by the quality of our Intense Bakuchiol – Retinol Alternative serum, formulated with natural ingredients like bakuchiol, hyaluronic acid, and vitamin E. If you experience any issues or have concerns about your purchase, please reach out to us. We are dedicated to resolving your concerns and ensuring a positive shopping experience.

11. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:

  • Email: support@rawbodyskincare.com
  • Phone: +00 000 000000
  • Mailing Address: Raw Body Skincare, 123 Beauty Lane, Suite 100, New York, NY 10001, USA

We aim to respond to all inquiries within 48 hours.

12. Policy Updates

Raw Body Skincare reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page, and the updated policy will apply to all purchases made after the effective date of the change.

Thank you for choosing Raw Body Skincare. We value your trust and are here to support your journey to natural beauty and youthful skin.